Saint Mary's University of Minnesota is seeking candidates for our Admission Processing Specialist position who are eager to contribute to its Lasallian Catholic mission of awakening, nurturing, and empowering learners to ethical lives of service and leadership. We invite individuals to help transform lives through education, inspired by the Catholic Intellectual Tradition’s quest to understand the human experience through faith and reason and its embrace of all who are dedicated to learning from one another through authentic conversations in search of the truth. We are especially interested in and give preference to candidates who demonstrate a vision to create and nurture initiatives that will advance our mission within the scope of their duties and who will foster a culture of dialogue that, with respect for all people, supports the search for meaning and purpose in pursuit of excellence.

Job Summary

Salary Range: $17-$18.75 per hour

Main Duties & Responsibilities

• Monitor the general graduate admission email account; label and delegate incoming emails and respond to and escalate more complex inquiries.
• Complete all final admission application reviews and lead final processing steps to finalize student admission, also carrying out periodic quality checks to ensure consistency and accuracy.
• Act as a first point of contact for admission counselors, and also for questions to, or requests of the admission processing team.
• Monitor transcript services—incoming transcripts and third-party orders—and delegate document processing to Admission Student Workers.
• Act as a first point of contact for more complex transcript questions and special cases requiring elevated system access.
• Create Admission Student Worker schedules; monitor student worker availability, time off requests, and arrange shift coverage when needed.

Other Duties & Responsibilities

• Represent the Graduate Admission Office in university-wide meetings.
• Provide support to student workers completing initial requirements check reviews and complete some reviews for specific application types.
• Provide back-up to student workers processing and uploading hard copy and electronic transcripts and application documents to the CRM.
• Provide back-up to student-workers placing third-party transcript orders.
• Assist in monitoring students accepted as pre-admit or with other conditional statuses.
• Assist the Assistant Director of Admission Operations with process improvement, CRM development, and student worker training opportunities where appropriate.
• Assist at the front reception desk as needed.
• Perform other duties, as assigned.

Experience and Education Requirements

• A bachelor’s degree is strongly preferred.
• Experience working in a higher education setting is preferred.
• Experience with Salesforce Customer Relationship Management System (CRM) is preferred.
• Experience with a Student Information Systems is preferred.
• May consider other acceptable equivalent combinations of training and experience.

Essential Knowledge & Skills

• A commitment to customer service, exhibiting excellent interpersonal communication and problem-solving skills.
• A keen eye for details and excellent organizational skills.
• Ability to develop and maintain positive working relationships with counterparts throughout the university for smooth collaboration. 
• Ability to garner trust and work effectively within a team and independently.
• A self‐motivator who can identify priorities and take action where needed.

Physical Demands

• Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

Physical Hazards – Health and Safety Concerns

• General office environments
• Ergonomics

Apply online at https://www.smumn.edu/about/offices-services/human-resources/employment-opportunities/ and include a cover letter, resume, and contact information for three professional references.

Saint Mary’s University of Minnesota believes inclusion and human dignity contributes to a robust academic and work environment and is critical to achieving the University's mission in an increasingly diverse society. Individuals with expertise and diverse skills from underrepresented groups are especially encouraged to apply. Saint Mary’s University of Minnesota is an equal opportunity/affirmative action employer. The successful candidate must support, respect, and advance the mission of Saint Mary's University as a Lasallian Catholic institution.

Saint Mary’s offers a comprehensive benefit package including health, dental, vision, life and disability insurance, flexible spending, retirement pension plan, and both undergraduate and graduate tuition remission plans.

All offers of employment are contingent upon the successful completion of a criminal background check.